Portfolio Project. Shapiro, D. (2021). A startling case demonstrates the power of empathy (Links to an external site.). Leadership Briefings, 36, 9–12. https://csuglobal.idm.oclc.org/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=151890396&site=eds-live
Describe a difficult confrontation that you experienced. Secondly, Why was the confrontation difficult? Also What was the point at which the conversation became confrontational? Hence This difficult confrontation can be a personal or career-related confrontation.
Revisit this confrontation using material from the above-linked article and the course material to create a new description of this confrontation focused on applying effective communication and negotiation techniques. Also The goal in completing this assignment is to apply the course material in changing a challenging confrontation into a healthy and positive dialogue that results in your achieving your desired goal in this confrontation. Also In completing this final project address the following topics.
Demonstrate your knowledge of effective communications considering diverse human perspectives. However, Analyze the elements, principles, levels, barriers, and strategies used in both the original confrontation and your improved approach in restating the confrontation by applying material from the course. Also Identify the needs or goals of both internal and external audiences with the potential of either direct or indirect interest in the confrontation. Lastly, In your conclusion describe how the course material has changed your understanding of managerial communication methods and management styles to support healthy and ethical communication habits within an organization.