Managing Difficult Conversations
Overview:
Managing Difficult Conversations. In this assignment, you will demonstrate your mastery of the following course outcomes: Analyze perceptive and communicatory elements of interpersonal conflicts for how they could be changed to de-escalate conflict between employees. Therefore, analyze heuristics based on beliefs, past experiences, and cultural norms that impact workplace interactions for informing conflict management strategies.
Recommend individual strategies for managing differing cultural perspectives applying contemporary conflict resolution concepts. Analyze stakeholder communications for their implications in building trust among organizational stakeholders in conflict situations. Assess the legal context of organizational conflicts for recommending appropriate risk-minimizing strategies
Prompt
For this final project, you will construct a summary of findings paper, based on the case materials provided. Your paper should be well-structure-d, clear, and concise, containing each of the sections below. To complete this assignment, you will use information in the Final Project Case Study document as well as these guidelines.
Specifically, the following critical elements must be addressed:
Overview: Summarize the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict. Conflict Analysis: In this section, you will analyze the transcripts provide-d and determine how stakeholders’ self-perception and communication practices influenced the conflict. Be sure to address the following. Assess how the stakeholders’ self-perception influenced the conflict. Provide specific examples to support your assessment. In other words, how might the involved stakeholders’ self-perceptions be at odds with how others see them? Describe the communication practices, implicit or explicit, that were use-d. What implications did they have for the conflict? Assess how communication practices might be changed to de-escalate the conflict. Provide specific examples to support your assessment.
summary:
Analyzing Heuristics to De-escalate Conflict: In this section, you will analyze the heuristics in the transcripts provided and determine how they impacted the interactions in the workplace. Also Appraise the heuristics you found in the transcripts that were the most relevant to the conflict in this case. Support your appraisal with specific examples. For example, was there a bias such as “more is better” or “faster is better”? Determine how this heuristic resulted in impressions of bias that negatively impacted workplace interactions in this case. Support your determination with specific examples. For example, did a heuristic of “people who look like me do a better job” result in a perception of
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